Job Summary:
The purpose of this position is to provide support and maintain 200+ SMART media-enhanced technology classrooms on campus. This includes providing support to the Information Technology Service (ITS) Audio Visual (Classroom Support Team) department and working with other Information Technology Consultants (ITCs) on classroom support.
Duties and responsibilities
- Provide audio-video support for the classrooms, event areas, and conference rooms/centers. Assists with the scheduling systems used on campus, such as Zoom and Microsoft (MS) Teams. Works with employees in the Multimedia & Immersive Technology (MIT) department as a backup support technician.
- Provide setup, teardown, and support for events scheduled during early morning, evening, and weekends throughout the year as needed.
- Provide technical support and maintain over 200 Next Generation Smart Classrooms (NGSC) across the university.
- Demonstrate an understanding of the standard technology and systems in place, with the capability to support, operate, and operationalize this technology for Instructional use.
- Install, integrate, and maintain media equipment in the classrooms including, but not limited to, data projection systems, multimedia players, computer hardware/software systems, cabling infrastructure, and audiovisual (AV) control systems. Troubleshoot technical issues related to the integration of the media-enhanced technologies and report issues to NGSC Classroom IT- group for further analysis if needed. Use monitoring software to help facilitate the operation of the projection and AV control systems.
- Ability to assist less senior staff on standard operations and practices. This includes helping faculty integrate additional technology (cameras, digital recorders, etc.) into NGSC classroom technology.
- Provide consultative support to ensure problem resolution, system access, and optimal performance for faculty, students, and staff.
- Remote computer assistance is occasionally performed whereby the end-users will authorize the Technology Support Center Staff to log into their remote computer to perform diagnostics and help resolve issues.
- Provide technical support for computer and information systems on campus by maintaining, configuring, and deploying computer systems for faculty and students, resolving problems when precedents exist.
- Other classification related duties as assigned
Minimum Qualifications:
- Equivalent to a bachelor's degree in Computer Science, Information Systems, Educational Technology, Communications, or related technical field required.
Required Qualifications:
- Basic knowledge of the specialty work area demonstrated by an understanding and use of general principals and terminology.
- Demonstrated understanding of the standard technology and systems in place with the capability of supporting and operating the technology.
- Ability to recognize problems, identify possible causes, and refer to appropriate party for resolution.
- Ability to solve problems where precedents exist, and acquire knowledge in related specialties. Demonstrated ability to work as a team member.
- Ability to effectively communicate, both verbally and in writing.
Preferred Qualifications:
- Proficiency in hardware and software technologies
- Ability to pay attention to details and to meet deadlines and milestones
- Patience and well-developed interpersonal relations skills
- Previous professional experience working in a higher education environment is highly desired.
- Great customer service skills
- Ability to manage time and priorities
- Experience in using Microsoft Office software (i.e., Outlook, Word, Excel)
- Excellent oral and written communication skills
License/Certifications:
Valid CA drivers' license and insurance
Compensation and Benefits:
Anticipated Hiring Range: $3,899 per month
Classification Hiring Range: $4,094 – 7,881 per month
Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM
The salary offered will take into account internal equity and experience among other factors.
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information:
Full-Time, Non-Exempt, Temporary. Temporary positions may end before or be extended beyond the appointment expiration date (12 months).
This position classification has been defined as non-exempt and is subjected to overtime provisions of the Fair Labor Standards Act (FLSA).
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Drivers License Check
Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
Mandated Reporter
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act
The work may require the ability to work overtime, weekends, and holidays; rotating night, evening, and day shifts; non-standard (8, 10 and 12-hour) shifts and flexible, non-standard workweeks per departmental staffing rules.