Job Summary:
The incumbent will be responsible for assisting the Information Services Coordinators along with the Events and Equipment Analyst on the day-to-day operations of the campus' two Information Centers and occasionally the parking main office. Responsibilities include distributing permits, logging in permits, selling permits on T2, distributing campus information to faculty, staff, students and visitors, receiving and managing of daily guest permit requests, reconciling the monies received from Special Event permit sales and reconciling the monies when applicable within the Information Centers. The incumbent will also be required to assist with special events taking place on campus such as directing traffic, moving equipment and any other duties needed in the field during special events. In addition, the incumbent will be responsible for helping assist guests at the parking dispensers during special events and normal operational hours. The incumbent will assist with department communications via phone, email, and online chat . The position does have a mandatory uniform which consists of a blue polo (polo provided by the department) along with black pants with black shoes. No open toed shoes or crocs. Other duties as assigned by supervisors.
Responsibilities include, but are not limited to:
Customer Service:
· Student Assistants will serve as the primary point of contact for the Information Centers (IC) service window.
· Communicate effectively with guests through verbal, written, and electronic channels, including servicing guests at the window, answering phones, sending emails, engaging in online chat, and greeting clients upon entry to the university.
· Aid guests at parking dispensers during both regular operational hours and special events.
· Deliver exceptional customer service in-person, over the telephone, and through electronic communication channels such as email and online chat.
Office Support:
· Assist in the issuance and sale of permits using the T2 system.
· Provide support for permit sales during special events.
· Organize and maintain records of all permits across various documents.
· Manage files by creating, updating, and organizing them as necessary.
· Monitor and replenish supplies within the Information Centers.
· Assist with clerical tasks to ensure an orderly working environment.
Field Operations:
· Participate in special events on campus, including job fairs, tabling, special event permit sales, event traffic control, dispenser coverage, commencement, homecoming, coyote fest, late-night activities, and the first week of classes, among others.
· Operate effectively in a fast-paced environment with multiple distractions, exercising independent judgment, discretion, and initiative to address problems, and developing practical, thorough, and innovative solutions.
· Student Assistants will undertake additional duties and responsibilities as assigned.
Minimum Qualifications: Required Education and Experience
- Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
- Special Qualification: Admission or registration as a CSU student.
Required Qualifications
- Maintain a 2.0 G.P.A. or greater per semester and cumulative.
- Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
- International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
- Eligible to work in the United States
- Payroll Requirement: Social Security Card
Preferred Qualifications
Possess confidentiality standards
Ability to communicate and write proficiently.
Ability to learn quickly and complete assignments in a timely manner.
Ability to multitask.
Incumbents must be detail oriented, punctual and reliable.
Ability to work both in a team and individual environment.
Ability to lift more than 25 pounds.
Possess a valid driver’s license.
Interpersonal skills
Experience using Microsoft word, PowerPoint, excel and other applications.
Customer service experience
Inventory experience.
Compensation and Benefits:
Student Employment Anticipated Hiring Range: $16.00 per hour.
The compensation offered will consider internal equity and experience among other factors.
Position Information:
Work status: Part-Time, Temporary, Seasonal.
Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).
Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).
This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.
Driver’s License Check
Possession of a valid Driver's License may be required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act